Terms & Conditions

By accessing or using our website, you agree to comply with the following terms and conditions.

Eligibility: You must be at least 18 years old to use our services.
Account responsibility: You are responsible for maintaining the confidentiality of your account and password.
Pricing & availability: Prices and product availability are subject to change without prior notice.
Order acceptance: Your order is considered accepted only after confirmation by us via email or SMS.
Prohibited activities: Misuse of the website, fraudulent transactions, or violation of law is strictly prohibited.
Governing law: All disputes will be subject to the jurisdiction of India.

Privacy Policy

We value your privacy and are committed to protecting your personal data.

Information collected: Name, email, phone number, shipping/billing address, and payment details.
Usage of data: To process orders, improve services, send updates/offers, and provide customer support.
Data sharing: We do not sell or trade your personal information. Data may be shared only with delivery or logistics partners where necessary.
Data security: We use secure encryption and trusted payment gateways.
Opt‑out: You can unsubscribe from promotional emails at any time.
Contact: For any privacy concerns, please reach out via the email listed on the Contact page.

If you wish to delete your account data for Shopping On Way, you can do so by following these steps:

Go to your Facebook Account's Settings & Privacy and click Settings.
Navigate to Apps and Websites to see all apps linked to your account.
Search for ShoppingOnWay_Auth and click Remove.
Alternatively, you can request permanent data deletion by emailing us at shoppingonwayy@gmail.com. We will process your request and remove all associated user data from our database within 30 days.

Eligibility: Refunds are applicable only if the product is defective, damaged, or not delivered.
Request period: Refund requests must be raised within 7 days of delivery.
Processing time: Refunds are processed within 5–7 business days after product inspection and approval.
Mode of refund: Refunds are issued to the original payment method (UPI, card, wallet, etc.).

Eligibility: Products can be returned only if unused, undamaged, and in original packaging.
Request period: Returns must be initiated within 7 days of delivery.
Return shipping: If a wrong or damaged product is received, we will bear shipping charges. Otherwise, the customer bears the return shipping cost.

Eligibility: Free replacement is provided if the delivered product is damaged, defective, or incorrect.
Request period: Replacement requests must be made within 7 days of delivery.
Processing time: Replacement product is delivered within 5–7 business days after return pickup and verification.

Processing time: Orders are processed within 1–2 business days after payment confirmation.
Delivery time: Standard delivery typically takes 5–7 business days within India. Remote locations may take longer.
Shipping charges: Calculated at checkout based on order value and delivery location.
Tracking: Tracking details are shared via SMS or email once the order is shipped.
Delays: We are not responsible for delays caused by courier partners or natural events outside our control.